Returns and Refund Guidelines
Return & Refund Policy
At corevvai, we want customers to feel confident when shopping with us. If something is not right with your order, the following return and refund conditions apply.
30-Day Return Window
Eligible products may be requested for return within 30 calendar days after delivery.
Return Eligibility
For a standard return, products should generally be:
- unused or unopened;
- in their original condition;
- returned with original packaging and accessories, where applicable.
For personal-care, hygiene-sensitive, cosmetic, or similar products, opened or used items may not qualify for a preference-based return unless the item is damaged, defective, incorrect, or materially different from what was ordered.
How to Request a Return
Before sending an item back, contact:
Please provide:
- your order number;
- the product you wish to return;
- the reason for the return;
- photos or videos when the issue involves damage, defects, or an incorrect item.
Our team will review your request and provide further instructions.
Return Address
Please do not send returns directly to our registered business address.
Once your return request is approved, our customer support team will provide the correct return warehouse address and return instructions.
Return Shipping Costs
For returns based on personal preference, change of mind, or similar customer-related reasons, the customer is generally responsible for return shipping costs.
If the product arrives damaged, defective, incorrect, or materially different from the product description, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear costs resulting from our error.
The uploaded standard specifically requires the return window, eligibility, return application process, return address, shipping-cost responsibility and refund timing to be clear.站点提交前整改标准｜P0 必改项
Refund Timing
Once an approved return has been received and inspected, eligible refunds are generally issued to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to reflect the refund in your account.
Original Shipping Charges
For preference-based returns, original shipping charges may be non-refundable unless otherwise required by applicable law.