FAQ – Purchase Assistance & Store Information
Frequently Asked Questions
How long does order processing take?
Most orders are processed within 1–3 business days after payment has been confirmed.
How long does shipping take?
Estimated delivery is generally 7–12 business days after dispatch.
Actual delivery times may vary because of carriers, customs, destination, weather, or other external circumstances.
How can I track my order?
After shipment, you will normally receive tracking information by email.
Please allow some time for the carrier system to activate your tracking number.
Do you accept returns?
Eligible products may be requested for return within 30 calendar days after delivery, subject to our Return & Refund Policy.
How long does a refund take?
Once an eligible returned product has been received and inspected, approved refunds are generally processed within 5–10 business days to the original payment method.
Can I cancel an order?
Contact us as soon as possible at service@corevvai.com.
We will attempt to process your request before fulfillment begins, although cancellation cannot be guaranteed once an order has been prepared or shipped.
Where should I send my return?
Do not send a return without first contacting customer support.
Once your return request has been approved, we will provide the correct return warehouse address and instructions.
How can I contact corevvai?
Email: service@corevvai.com
Phone: 0595-22428543